The Power of Face-to-Face

Written By: John Hoxsey
Certified Master Loan Processor (CMLP)

It’s amazing how in this modern world of technology, most jobs can be done without ever actually seeing another human being. With email, phone, fax, internet, etc., the face-to-face interaction has become ancient.

I have actually worked with people for years, and never met them. And, actually, I don’t think about it much. But when I do stop and ponder it, I find it pretty crazy that these people that I talk to every day, whom I depend on for my lively hood, I may not ever meet. And what’s really funny is how we get that picture of what we think someone looks like, and then if we do ever meet them, they look completely different than we thought.

It’s so easy to simply “go along” with what modern technology says is the “norm”, and never even think about what is being missed by the “old way”.

Competition is fiercer now than it ever has been, and I believe that is partly due to lack of personal contact. I have found that the few people I meet face to face are my best and most loyal relationships. Especially as a contract processor, meeting my clients face to face is invaluable. An immediate trust factor develops because all of a sudden, we become human again, and not just some words on a screen, or a voice with no face. It becomes personal, and therefore, real, which equals loyal business.

Humans weren’t designed to live in a shell, or we’d have one. We are meant for interacting with each other. Now we sit in a box, in an office, with florescent lights and computer monitors screaming that we weren’t meant for this. Why does everyone fight over the cubicle with the window?

In whatever capacity you are able, try and meet the people you work with in person, and keep that face-to-face contact happening regularly. Especially if you are a contract processor, try and meet your local clients in person.

If a potential client is considering several different contract processing companies to send their business to, and you are the only one they meet in person, you will most likely get their business.

Looking people in the eye takes relationships to a whole new level. And although, it sometimes takes us outside our comfort zone, the rewards are priceless.

Remember - Your reputation is your business.

Happy processing!!

About the Writer. As one of NAMP's volunteer writers, John Hoxsey is currently a NAMP member in good standing and is a NAMP Certified Master Loan Processor (CMLP). If you would like to become a volunteer writer for NAMP, please email us at: blog@mortgageprocessor.org.