The Myth of Manual Underwriting
Senior DE Underwriter & NAMP Instructor
I would like to take this week to mourn the death of an old friend. This friend was another casualty of what I would like to describe as the cancer of the mortgage industry, increased loan defaults and plain unscrupulous underwriting practices. This friend whom all true FHA DE underwriters adored, was manual underwriting and he will be sorely missed.
As one who loved to truly underwrite mortgages instead of simply validating findings, I have to say that I believe underwriting will never be the same. I have watched over the past few months as more and more investors have gone to minimum credit scores, dependency on AUS finding and other automated mechanism to insure overall loan quality where FHA mortgage applications are concerned, and as I watched, I observed the art of manual underwriting pass away. No longer do seasoned underwriters have the ability to assess credit quality, determine extenuating circumstances or reason income, this ability has become a thing of the past, replaced by the almighty credit score.
As we are now aware minimum credit scores are the norm for FHA insured mortgages in the secondary market regardless of FHA guidelines, pricing hits for credit scores are also the norm when in the past they were not. FHA has now become business sense instead of a vehicle by which low to moderate income borrowers as well as other underserved segments of the population could obtain homeownership. I used to feel that by being a DE underwriter I was able to assist worthy borrowers with their desire to purchase a home. Homeownership was not simply a method to build wealth but the means to raise a family and build memories. The size and scale of the properties varied as much as the borrower’s income did but it did not matter, if I could assist people who would not otherwise have had the ability to purchase a home, it pleased me. Manual underwriting was much a moral responsibility as it was a fiduciary responsibility.
But as with all else, things change. For as much I will miss the ability to truly work with potential homebuyers from an underwriting standpoint, I also understand that the changes to policy are necessary ones. Implementing credit standards and practices that are consistent with all other loan products regardless of the impact on minority and underserved segments of the population is the only way to close the window of opportunity on unscrupulous lenders. For as much as I hate to admit it, manual underwriting is a method, which can be easily abused. Less than scrupulous lenders have used it in the past and are using it again as a vehicle to put borrowers, who for all intensive purposes do not demonstrate the financial responsibility required for homeownership, into properties at excessive interest rates while charging excessive fees. It is a shame for those individuals that may have benefited from the traditional FHA loan and a shame for the FHA professionals who were truly passionate about the program.
Now instead of reviewing credit we will look at minimum credit score requirements of our investors and simply decide if we can sell the loan or not. We will no longer determine if the borrower is credit worthy or if the extenuating circumstance is acceptable, we will simply look at the AUS findings and the credit score and determine if it is approvable from a salability standpoint not so much prudent from an underwriting standpoint.
Agreed that there is still some circumstances under which the DE underwriter may still complete a manual underwrite, however, the window is so limited that I would consider the manual underwrite more a myth then action.
From an underwriting standpoint we are still limited to the invisible matrix that exists within the secondary market. The borrower who is refinancing out of a subprime mortgage and saving$300.00 monthly may not be able to complete this transaction if his credit score is less the 580 and he does not gain AUS approval. So from an underwriting standpoint, I can not consider that it is a rate/term refinance with a 60%LTV for a borrower who has made all of their mortgage payments on time for the most recent 24 months, who also has 10 years on his current job regardless of how much sense the case makes from an underwriting standpoint. I have simply need to say for as much as I think it’s an approvable loan, I can’t sell it so I can’t approve it.
I will admit that these new practices may produce the desired result in terms of overall portfolio performance. I will also say that it may eliminate the underwriters overall sense of responsibility where loan approval is concerned because the burden can now be placed on the AUS and the mere fact that the credit profile fit eligibility criteria. From a financial or investment standpoint it’s all good. So today we will say farewell to the traditions of the past and the sense of satisfaction that we as underwriters took in performing these tasks and embark on the tasks of tomorrow while we bid goodbye to our friend manual underwriting.
About the Writer. As an NAMP staff writer, Bonnie serves as a senior instructor for FHA Online University as well maintains a full-time job as Senior DE Underwriter for a major banking institution. If you would like to become a writer for NAMP, please email us at: blog@mortgageprocessor.org.










1 Comments:
I've spent 28 years in the industry and, at age 70, I'm glad I'm not going to be around that much longer and won't be a part of whatever comes next.
We always made it a point to get to know the local underwriters are our nearby offices, catered a lunch for the staff once a year, and did all we could to have a "good working relationship" with our lenders. When it came time to have a conversation with them about a loan or particular issue, we always knew that our views would be heard and that they knew that we could be trusted. In part that was why my last DENIED loan occurred in1987 and I think I must have done 2,500+ since then.
Of course, now it has all been centralized and you never get to talk with the same underwriter twice.
Now, that said, it is great deal to have a loan "sail" thru AWD with minimal conditions, like verbal VOE and 1 mo bank statements. You would NEVER have gotten an approval that simple with manual underwriting.
IMHO, we still need the ability to have a smart human being sit down and look at all of the characteristics and "evaluate and balance" the various risk factors. I agree that ANY 60% LTV loan with a clean 24 mo history of mortgage payments is a GOOD loan that has a minute chance of ever going into default. And when we can't do those, we aren't in the loan business any more. Not sure what it is, but it isn'thte loan business.
Saddest, we have lost some engaging bright minds as the best - read "highest paid" - underwriters are laid off and replaces with "checkers." With the changes in appraisal requirements, you are about to see the appraisal industry gutted too. With some "management company" taking 25% to 40% of the gross income, the actual payment to an appraiser will revert back to what it was in 1985 and, gee, is the dollar worth less today than it was back then? What good appraiser will take that?
The text below is a piece I wrote recently for a website I write for.
Good luck,
Randy
Dumb and Dumber
This is going to sound weird to you because most Americans believe that when a layoff occurs is that the newest hires, the ones with the least seniority, are laid off first. This certainly does happen at most places, but in the mortgage business it seems that the opposite happens. Lenders get rid of the most expensive people on the payroll. These people are also the most knowledgeable so getting rid of them has the effect of dumbing down the organization.
In an industry that is contracting the way the mortgage business has - over 100,000 jobs according to government estimates - I can understand the need to cut costs. But this is sort of a Reverse-Darwin principle where it's not the fittest who survive, it's the least talented. It might be easier to understand this with a few examples.
One large - well, huge, really - lender notified all its outside appraisers that it had a new fee schedule, one that paid a lot lower fees than the previous one and less than any competent appraiser would normally charge. What happens is that the most competent people wouldn't work for that lower fee. The only ones who would work for the minimum fees are trainees, so that's who they hire.
Of course, the quality of the work drops and at some point in time mistakes are made and the chickens come home to roost. One such case I know about is in court now. An appraiser did an appraisal on a home over 100 miles away from his home base. And the lender probably saved $100 on the deal and is losing enough to warrant taking everyone to court.
The other possible result is that the crooks, who are always ready to exploit an opening in the armor, will do deals using phony appraisals. Then the losses pile up in a hurry. We hear of cases involving dozens of properties. The losses are huge.
The same thing happens at lenders' staffs, both inside an outside. We have seen senior underwriters laid off and replaced by new hires making one-half to one-third of what the veterans were making. Let me tell you that it is no fun at all talking on the phone with someone who hasn't a clue about what's going on in their office or how to get things done.
The other response to underwriting is to "outsource" files to a PMI company's underwriters or other underwriters who might work on them at home. These people actually cost more per loan but there are no overhead costs like health insurance and they can use them on an as-needed basis.
Here's something else I don't understand: lenders also lay off sales people who are pretty much all commission people. Here's a quote from a lender employee: "My manager still had to fire 50% of his sales staff because of the ridiculous performance plans that were rolled out." Maybe they figure that with a full staff, everyone goes hungry but when you cut the staff in half at least the ones left make a decent income and the young can survive on less income.
We're seeing the same behavior at escrow companies and title companies, all of whom are feeling the pinch. The layoff pattern seems universal.
The net result is that service levels deteriorate markedly. We submitted a loan to a mega-lender on January 30th and here it is in March and we still don't have an approval. They cut back staff too drastically and the people left just can't handle the backlog. They are being decent and extending the client's lock so there's no damage, just lots frustration. And taking over a month to approve a loan is ridiculous!
Lenders continue to go belly up with the Implode-o-meter currently sitting at 232, so this trend is likely to continue.
What does this mean to a consumer today? You need to be very careful about your choice of lender. In addition to all the other questions you ask, be sure to ask very pointed questions about lead times, and don't take a casual answer.. Second, do not have high service expectations. Third, be sure to lock your loan in for a period long enough to get your loan done without stress.
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